Data protection

The change to the data protection guidelines will take effect on May 25, 2018. Continued use of ClickTutor after this date implies acceptance of our updated Terms of Use. In the event of contradictions between the German-language data protection declaration and the translated versions, the German-language version has priority.

Who is the data controller?

The person responsible for data processing is 

DI Christian Bartnik, BSc (WU) 

Marisa-Mell-Gasse 3/1 

1230 A-Vienna, 

Which data is processed and where does this data come from?

We process the personal data that we receive from you as part of the business relationship.

These personal data include:
  • type of school
  • School level
  • Phone number
  • E-mail address, if known
  • Questions that are asked of the community
  • Answers that are returned to the community
  • Payment information, if disclosed
  • Profile picture, if uploaded accordingly
  • Identification data of the device on which the “ClickTutor”app was installed.
  • School subjects in which one would like to give particularly many answers, if known
  • Profile description, if known
  • Information relevant to teaching (such as dates of exams, grades, learning difficulties, etc.), if disclosed

Cookies are used on this website in order to simplify the use of this website and communication and to be able to better adapt our website to your needs. A cookie is a small text file that is placed on your hard drive by a website. Cookies do not harm your computer and do not contain viruses. You can deactivate the use of cookies at any time via the settings of your browser.

Google Analytics

We also use Google Analytics on this website. This is a service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (Google). Google uses cookies, i.e. text files that are stored on your computer and that enable your use of our Internet offers to be analyzed. The information generated by the cookie about your use of this website (including your IP address) is transferred to a Google server in the USA and stored there. Google is registered with the US Department of Commerce's EU-US Privacy Shield program. Google will use this information to evaluate your use of the website,to compile reports on website activity for us and to provide us with other services relating to website activity and internet usage. Third-party providers, including Google, place advertisements on websites on the Internet. Third-party providers, including Google, use stored cookies to place advertisements based on a user's previous visits to our website. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; however, we would like to point outthat in this case you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of the data collected about you by Google in the manner described above and for the purpose stated above. You can object to the collection and storage of data at any time with future effect. You can deactivate the use of cookies by Google by visiting the page to deactivate Google advertising (You can object to the collection and storage of data at any time with future effect. You can deactivate the use of cookies by Google by visiting the page to deactivate Google advertising (The data collection and storage can be contradicted at any time with effect for the future. You can deactivate the use of cookies by Google by visiting the page to deactivate Google advertising ( ). Alternatively, users can deactivate the use of cookies by third parties by calling up the deactivation page of the network advertising initiative ( ).


The provider / contractual partner (ClickTutor) is free to make unlimited use of the services of factor banks with branches in the European Union (data recipients).

On what legal basis and for what purposes is the data processing carried out?

We process your personal data to fulfill our contractual obligations To solve disputes and service problems], to fulfill other legal obligations and / or on the basis of legitimate interests (in particular cookies, web analysis, use for advertising purposes such as sending newsletters), provided that your interests in confidentiality do not outweigh your interests.

- To fulfill contractual obligations

(Article 6 Paragraph 1 Letter b GDPR): 

The processing of personal data takes place to fulfill our contractual obligations, in particular to fulfill our contracts with you. The purpose of data processing to fulfill the contract is primarily to process the learning services we offer.

- To fulfill legal obligations

(Article 6 Paragraph 1 Letter c GDPR): 

The processing of personal data also takes place for the purpose of fulfilling various legal obligations to which we are subject. Examples of such data processing based on a legal obligation are the keeping of proper bookkeeping.

- To protect legitimate interests

(Article 6 Paragraph 1 Letter f GDPR): 

We process personal data to safeguard our legitimate interests, unless your interests in confidentiality outweigh. 


In the following cases, data is processed to safeguard legitimate interests: 

- Advertising and marketing 

- Improvement of our offer and our website 


You can object to the processing of personal data on the basis of legitimate interests.

Who will your data be passed on to?

We transmit personal data from processors commissioned by us (e.g. IT service providers) your data, if this is necessary to fulfill the respective service. All processors are contractually obliged to treat your data confidentially and only process it within the framework of the commissioning by us. 


If there is a legal obligation, we transmit personal data to public bodies and institutions (e.g. law enforcement authorities, courts).

How long will your data be processed and stored?

We only process your personal data as long as this is necessary. As soon as your data is no longer required, it will be automatically deleted. 


We store the personal data necessary for the fulfillment of the contract for the duration of the entire business relationship as well as in accordance with the statutory retention and documentation obligations (e.g. according to the company code or the federal tax code). In addition, we take into account the statutory limitation periods, which according to the General Civil Code (ABGB) can in certain cases be up to 30 years.

What are your rights?


Right to information If we process your personal data, you have the right to information about the processing purposes, the categories of personal data processed, the recipients of this personal data, storage duration, the rights you are entitled to, the origin of the personal data and the existence of automated decision-making. 


Correction and deletion

You are entitled to request the correction of incorrect or incomplete personal data concerning you. You are entitled to request the deletion of personal data concerning you, provided that the processing of the data is not lawful and there are no legal obligations on our part to prevent the deletion. 


Restriction of processing

You are entitled to request that the processing of your data be restricted in certain cases. 


Data portability

You are entitled to request the transfer of the data you have provided to us in a structured, commonly used and machine-readable format. You have the right to have the personal data transmitted by us directly to a person in charge named by you, insofar as this is technically feasible. 



For reasons that arise from your particular situation, you are entitled at any time to object to the processing of personal data concerning you. If you raise an objection, we will no longer process personal data relating to you unless we can prove that our reasons for processing outweigh your interests. You can object to the use of your personal data for advertising purposes at any time; In this case we will stop processing your data for advertising purposes. In order to make use of your rights in relation to your data processed by us, please contact (at) 



You have the right to contact the Austrian data protection authority

Wickenburggasse 8 

1080 Vienna 

+43 1 531 15-202525 

"E-Mail: to lodge

a complaint if you believe that your data protection claims have been violated.